Refund and Returns Policy

Thank you for choosing Darcia CMB. We strive to provide high-quality products and excellent customer service. In the event that you are not completely satisfied with your purchase, we offer the following refund policy

Eligibility for Refund

1.1 To be eligible for a refund, you must have purchased the product directly from Darcia CMB.
1.2 Refunds are available for unused, undamaged, and unopened products only.
1.3 The refund request must be made within 7 days from the date of purchase.

Refund Process

2.1 To initiate a refund, please contact our customer support team at [contact email/phone number] and provide the following information:

• Order number
• Reason for the refund
• Proof of purchase (such as a receipt or order confirmation)

2.2 Once we receive your refund request, our customer support team will review it and respond to you within [number of days] business days.
2.3 If your refund request is approved, we will provide you with instructions on how to return the product.

Return Shipping

3.1 You will be responsible for the cost of shipping the product back to us unless otherwise specified by our customer support team.
3.2 We recommend using a trackable shipping service and retaining proof of shipment until the refund process is completed.

Refund Processing

4.1 Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria stated in Section 1.
4.2 If the product is approved for a refund, we will process the refund within [number of days] business days.
4.3 Refunds will be issued in the same form of payment used for the original purchase unless otherwise agreed upon.

Non-Refundable Items

5.1 The following items are not eligible for a refund:

• Products that have been used, damaged, or altered in any way.
• Digital downloads or virtual goods.
• Gift cards or promotional vouchers

Exceptions

6.1 In certain circumstances, we may make exceptions to this refund policy at our discretion.
6.2 If you believe your situation warrants an exception, please contact our customer support team and provide all relevant details.

Contact Information

If you have any questions or need further assistance regarding our refund policy, please contact us at:

Email: info@darciacmb.com
Phone: +94 71 252 0643
Please note that this refund policy applies only to purchases made directly from Darcia CMB. If you purchased our products through a third-party retailer, please refer to their refund policy for further assistance.

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

Thank you for your understanding and cooperation.

Darcia – Colombo